Whether we're training top level executives on time management or leadership, or training a group of newly hired sales people, our methods and techniques work!  When we train, the audience learns!

Our business expertise mixed with humor and enthusiasm energizes our audiences and improves their attitudes and skills. We've been training organizations and groups for over 15 years. Our specialty is creating custom tailored seminars that meet the specific needs of our clients. Each year our range of training topics continues to grow! What does your team need?

Our seminar trainings can be constructed in various formats according to your needs, the subject matter, and the depth of training. They can span a half day or 3 or 4 days, and can be held in your city. Call 888-945-5228 for details based on your specific needs.

Knowing the Lifetime Value of Your Customer

Why do smart retailers spend their scarce money to invite their former customers back, to purchase more? Will they return without receiving a costly invitation? If youíre not sure, in this session youíll find out for sure.

You will also find answers to questions like: Which actually costs more acquiring a first-time customer or keeping an existing customer happy? Which of the two is more likely to price shop? What is the potential income from one customer over their entire life? How much is a customerís sincere, word-of-mouth promotion of you and your company to their family and friends worth to you?

Learn about systems you can adopt immediately that will practically insure a satisfying experience for every customer.

In this session you will learn how to minimize the number of unsatisfied customers, develop a productive referral program and establish a stronger customer service and customer retention system.
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